Frequently Asked Questions

Everything you need to know about shopping with Valfré.

When will my order ship?

Standard orders are processed and shipped within 2-4 business days. During peak holiday seasons or major collection launches, please allow up to 7 business days for processing.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that sale items and intimates are final sale.

Do you offer international shipping?

Yes, we ship worldwide! International shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that customs duties may apply.

How do I care for my Valfré apparel?

To keep your pieces looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always check the specific care label inside each garment for detailed instructions.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.